How to Lose Friends and Alienate People
On Saturday, two friends and I travelled from Cardiff to London by National Express coach. Yesterday I received a market research email asking for my feedback on the journey. Here's what I told them: I booked three seats on 31 May 2017, to travel on 29 July. Two months' clear notice. We were unable to sit close to each other because a large family was monopolising one seat each (to the extent of placing luggage on vacant seats), and ended up sitting some distance apart for the entire journey. We were travelling light. If we'd had luggage, we would have observed the guidelines and placed it in the baggage compartment – not taken it on board, so it would fill up a seat which someone had paid for well in advance. The British railway companies sell pre-booked seats (not tickets – seats), and National Express would do well to follow their example. This morning I received the following reply: Dear Steve, Thank you for taking time to submit your review. I am really sorry you were