Buy Ten, Don't Get One Free
In the last entry I told you about the trials and tribulations of booking coach tickets using the National Express website. I've learned some more information today, which makes me wonder whether booking online is really worth the effort. After my visit to London in September 2014, I signed up for National Express's 'Make ten journeys and get one free' deal. As I've started to visit London frequently again, it seemed like a tempting offer. At the time … Anyway, this year I've been to London three times. I also made two journeys last year, although one was booked in my friend's name. A few days ago I had an email from National Express, telling me that my running total towards my free journey was two. Not four – just two. I emailed them back to query it. I provided them with the dates of my five (or four) journeys. I explained that I always book using the same email address, and pay using the same card. I asked them to look into it and contact me with an expla