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Showing posts with the label business

Hopping Mad

Most of the time, at least, the good people at Transport for London really understand how public transport needs to work. (I've got some examples of when it doesn't work, which I'll show you again.) They've announced a new innovation this week, called the Hopper fare. I don't know how it would work in practice, but here's the blurb from the TfL website: Make a journey using pay as you go (contactless or Oyster) on a bus or tram, and you can now make unlimited bus and tram journeys for free within one hour of first touching in. Touch in using the same card on all the bus and tram journeys you make and the free fares will be applied automatically. Hopper fares apply to all pay as you go journeys. You can now travel on Tube, DLR, London Overground, TfL Rail, Emirates Air Line, River Bus or National Rail services between Hopper journeys, and Hopper fares will still apply. Hopper fares will not apply if your Oyster card has a negative pay as you go balance af...

How to Lose Friends and Alienate People

On Saturday, two friends and I travelled from Cardiff to London by National Express coach. Yesterday I received a market research email asking for my feedback on the journey. Here's what I told them: I booked three seats on 31 May 2017, to travel on 29 July. Two months' clear notice. We were unable to sit close to each other because a large family was monopolising one seat each (to the extent of placing luggage on vacant seats), and ended up sitting some distance apart for the entire journey. We were travelling light. If we'd had luggage, we would have observed the guidelines and placed it in the baggage compartment – not taken it on board, so it would fill up a seat which someone had paid for well in advance. The British railway companies sell pre-booked seats (not tickets – seats), and National Express would do well to follow their example. This morning I received the following reply: Dear Steve, Thank you for taking time to submit your review. I am really sorry you were ...

Introducing the New Footlong

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Arriva Trains Wales conductors have recently been supplied with new handheld ticket machines, as the contract with the previous manufacturers had ended. The old devices used to produce credit card-sized tickets on fairly stiff card. They were the same size as those issued by the platform machines and ticket offices. This size: They fitted the plastic wallet you got from the ticket office when you first obtained your photocard. They went into the slot in the barriers and popped back out again, even if they were slightly creased. They easily lasted the whole month, and when they expired you could either put them in the recycling bag, use them as convenient bookmarks, or stash them in your wallet/purse for months (or years) on end, until your mates took the piss so much you ended up clearing it out. Then came the great leap forward. Sort of … We had to go to Merthyr on Tuesday afternoon. As it's much cheaper to travel by train than by bus (£3.90 vs £7.50), we decided the time differen...

Thirty Years On ... (or, Moving Forwards, Going Backwards)

It only occurred to me a few days ago that October 2016 marks thirty years of bus 'deregulation' (i.e. privatisation) across most of the UK. You won't have heard anything about this momentous occasion on the TV or radio news, of course. Nor will you have read anti-nostalgic articles about 'the bad old days' in the national press. That's because bus service were only deregulated outside Greater London – and, of course, as far as the Westminster Bubble of politicians, journalists, newspaper columnists and business lobbyists are concerned, that's pretty much the extent of the Observable Universe. As for the rest of us, as I've pointed out on several occasions, deregulation panned out exactly as the prophets of doom (myself included) said it would. The results included wonderful spin-offs of the capitalist system: cheaper fares initially, which quickly shot back up after cut-throat competition forced smaller operators off the road; fewer services running on...

When is a Joke not a Joke?

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When you live in South Wales - that's when. Yesterday afternoon I spotted this lovely little cartoon on Facebook: I found it especially amusing because if you read 1802 as a time on the 24-hour clock, it translates as 6.02 p.m. In the Cynon Valley, and presumably other areas of the Valleys as well, 6.00 p.m. is pretty much the point at which all bus services cease, apart on from the key routes. You don't need a city boy living in New York, or a country girl from Arkansas for this story to be true. You just need to be a big town boy living in Aberdare, or a country girl living in Penderyn, and the love story ends there. Right there. If it wasn't so pathetic, it would actually be funny, wouldn't it?

On the Right Tracks (mainly)

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This week's edition of the Cynon Valley Leader carries two interesting transport-related stories. The first is good news. The upgrade of the Severn Tunnel to support electric trains is due to be completed on time – next weekend, in fact. There's still a lot of work to be done until the first Twentieth Century ( not a typo) trains actually glide into Cardiff Central, of course, but it's a step in the right direction. The second story concerns the South Wales Metro scheme, which I've written about extensively already. According to a piece by Sion Barry (originally published last week, but only now filtering through to the 'locals'), four companies have been shortlisted for the bidding process to build the infrastructure. As usual, the story is accompanied by the map of the proposed network. However, it's occurred to me recently that there seems to be one massive, glaring omission from the whole scheme. The place I've got in mind isn't a tourist attr...

I Am Not a Number ...

In April, Stagecoach in South Wales announced that weekly tickets would no longer be issued from the machine, as has been standard practice pretty much since buses were invented. Instead, their customers were notified about 'smartcards', which would replace the ancient Chinese technology they've got used to. I don't often buy a ticket for more than a day at a time, but I'm working on a project which has taken me the length and breadth of the Cynon Valley since Sunday. It made sense to buy a Megarider. At only £11.70 for a week, it was going to be far most cost-effective than buying several daily tickets. Thus I added their smartcard to my growing collection. I've had Cardiff Bus's iff card since they were launched. I've only used it a few times, though. As you can only top it up on the day of travel – in a small number of city centre locations – or on the bus itself, it seems to be a bit of a half-arsed effort. I was expecting it to be something like th...

I Don't Like Thursdays

For some unexplained reason, Arriva Trains Wales always manages to unleash chaos on Thursdays. I noticed this when I was working in Cardiff, about fifteen years ago. Platform 6 at Cardiff Central on Thursday evenings would be a free-for-all, with trains coming in late, going off late, running out of sequence, or not turning up entirely. After a few months I used to finish work and go for a pint, instead of fighting through the scrum, and catch a later train. Yesterday I was in Cardiff, and decided to stay late in town to check out a couple of new places which have opened. I don't think it had occurred to me that it was Thursday until I arrived at the station, when all Hell broke loose as usual. Here's the text of a compensation claim I've just submitted to ATW via their website. I've learned an important lesson this week: Never go anywhere by train on a Thursday. Or a weekend. Or pretty much any time in the next ten years, until the upgrade is complete and services are ...

One Step Forward, Two Steps Back

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The South Wales newspapers have run three stories about public transport in as many days. I thought I'd summarise them here. On June 28, Rhodri Clark reported that bus use in Wales has fallen to its lowest since records began in 1982. (The witty headline to the piece alludes to the fact that everyone in Wales – except me, because I know half the drivers by name anyway – will call the man behind the wheel 'Drive' when they get on or off the bus.) In 2013-14, 107 million passenger journeys were made on Welsh buses. This nadir coincided with the Welsh Government's decision to cut subsidies by 25%. Further reductions in services are planned as cash-strapped local authorities struggle to balance the books. I know correlation doesn't necessarily imply causation, but it's difficult not to draw your own conclusions, isn't it? According to the industry body CPT Cymru, some 800 services have been axed across the country. Passenger numbers fell by a further 3.3% in 201...

Flashback

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Every time I go to Mountain Ash, I feel as though I'm stepping back in time slightly. Last week, I definitely did, because I found this handy information display on the bus stop at the old Bruce Hotel. No, your eyes aren't deceiving you. Even though the photo isn't very clear, that's definitely a timetable for Spring 2003. It's been a long time since a Shamrock bus troubled the people of the Cynon Valley (thank God!)

The Three Most Terrifying Words in the English Language

I'm fairly relieved that I don't have to travel to Cardiff any more, especially when I see my friends' Facebook updates about the joys of their daily commute. I often allow myself a quiet chuckle as I read their tales of delays, cancellations, and imaginative excuses dreamt up by Arriva Trains Wales. Then, every so often, I hear something which knocks their regular battles with into a cocked hat. I have a mate who occasionally works at an office in Trefforest Industrial Estate. Getting there on a normal weekday is never easy, as the trains from Aberdare don't stop there. Instead, he has to travel to Abercynon or Pontypridd and change onto the train from Merthyr. On the return trip, he has to change from the Merthyr train to the Aberdare train. It must be frustrating at best and extremely annoying at worst. His commute is even worse on a Sunday, with trains from Aberdare running every two hours and not meshing neatly with the services from Merthyr. I don't envy him a...